FAQ
Frequently Asked Questions (FAQs)
What is Login?
Login is a secure account creation process that customers complete before making a purchase. By creating an account with your basic details, you can enjoy a smooth and safe shopping experience on our website.
Your login allows you to:
- Place and manage orders
- Track shipments
- Edit personal information
- View order history
We ensure that all information shared during login is fully secure and confidential.
What is “Contact Us”?
The Contact Us section contains all our official company details and communication channels. Customers can reach out to us through multiple platforms for queries, support, or assistance.
We make it easy for you to contact us in the way that suits you best.
To learn more, please visit:
https://www.the64squares.in/collections/drawer-chess
What is Shipping?
We offer FREE shipping across India on all our products. Free shipping helps reduce extra delivery costs, allowing you to invest more in quality chess products.
For international shipping, please email or message us with the product link, and we will provide you with the best possible shipping price.
How does delivery work?
We ensure that all The 64 Sqares Chess boards are delivered safely and on time. Our commitment is to deliver your order securely to your doorstep.
- Free shipping across India
- Nominal shipping charges for international orders
- 2-day refund policy in unsuitable cases
With our independent shipping facilities, you can order multiple products without worrying about excessive shipping charges.
Can I cancel my order?
Yes, you can cancel or amend your order before it is shipped. Once an order has been dispatched, cancellation is not possible.
If your order is eligible for cancellation, we will refund the full amount to the original payment method.
For urgent assistance, please email us at:
📧 Info@the64squares.in
Cancellation policy:
https://www.the64squares.in/collections/all
How is the packaging done?
We take packaging very seriously. All orders are packed at our warehouse using high-quality protective materials to prevent damage during transit.
- Secure and durable packaging
- Waterproof protection where required
- Extra care for fragile products
Our goal is to ensure your product reaches you in perfect condition.
What is the delivery time?
Orders are typically delivered within 4 to 15 days, depending on your location. In rare or unforeseen circumstances, delivery may take longer, and we will notify you in advance.
You can also track your order anytime through your account dashboard.
For delivery-related queries, contact us at:
📧 Info@the64squares.in
What payment methods do you accept?
We accept 100% secure digital payments and ship globally with extensive experience in international transactions.
Accepted payment methods:
- Credit Card / Debit Card
- PayPal
- Razorpay
- Paytm
Our payment gateway partners include PayPal, CC Avenue, Razorpay, and Paytm.
❌ Cash on Delivery (COD) is not available.
All payments are protected with advanced data encryption, ensuring safe and secure transactions.
International customers can safely pay using international credit cards.
How can I return my order?
Returns are accepted only in case of damage or manufacturing defects. We maintain strict quality control to minimize such issues.
All our chess boards and chess equipment come with a lifetime warranty against manufacturing defects.
To initiate a return:
- Contact us via email at Info@the64squares.in
- Share details and images of the issue
- Our team will assist with replacement or refund
Conditions for return:
- Product must be unused
- Original packaging required
- Return shipping charges are borne by the customer
Once we receive the returned product, we will process your refund or replacement as per your preference.